All organizations face a continual challenge of managing their print devices, but Managed Print Services simplifies the process. The complexity and demand for information flow is crucial to the growth of an organization. The main goals of this business solution are to improve efficiency and control costs where possible.
Implementation: The NPA manager dedicated to this contract will coordinate the project installation with the customer’s authorized personnel. This will include mapping the customer premises, installing the software agent for all devices to be included under coverage, and providing the customer with an understanding of how the software agent operates. The project manager will set implementation dates for each of these tasks coordinate them with the NPA installation engineer and customer.
Monitoring: Once the software agent has been installed on the customers devices, it will send automatic alerts for low supply levels directly to the NPA helpdesk specialists. They will open a service call for each individual alert and dispatch a field engineer to resolve the issue.
Break/ Fix: When the customer experiences an issue with a covered device in the printing fleet, they can call or email a service request directly to NPAs helpdesk specialists. If preferred, the customer will be given a login and password for the NPA customer portal that allows them to log a service request themselves. NPA helpdesk specialists will assign a field engineer to the service call and dispatch them to the site(s) accordingly with the necessary parts and/or tools required for the diagnosis and repair.
Preventative Maintenance: As devices are called in for service, our field engineers will diagnose any preventative maintenance (PM) needed for those units and/or units in the same area of that site. Preventative maintenance will be supplied according to manufacturer recommendation for individual models and periodically, NPA field engineers may perform PM site visits. The NPA field engineers will evaluate any pertinent information and relay it to the project manager. If the devices are in need of PM or further recommendation, the NPA project manager will decide a course of action.
Supply Management: NPA will order, stock and replace the drum, toner and ink for the customers printing fleet, as needed. Stock of frequently essential consumables will be kept at NPA facilities for quick replenishment.
Optimization: Quarterly, the NPA project manager will evaluate the customers service history. This includes identifying the top few inefficient, obsolete and/or aged devices. From there, the project manager will recommend a course of action that would help enhance the productivity of the customers printing fleet (eg. NPA recommends replacing three (3) HP LaserJet P3005X serial numbers: ABCDEFGHIJ, ABCDEFKLMN, ABCDEFOPQR desktop printers with ONE (1) HP LaserJet Enterprise M606DN, which will result in $X savings).
The NPA software agent indicates the following information for each device:
- Manufacturer & Model Description
- Serial Number, IP Address & MAC Address
- Location & Local ID
- Consumable Levels & Capacities for:
- Toners / Inks
- Drums / Photo Conductors
- Waste Bottles
- Fusers / Maintenance Kits
- Transfer Belts / Kits
- Current Sync Date & Time
- Page Yields & Page Counts